Our Commitment to you
At Go Finance our customers are very important to us, and because of that, we always strive to provide you with the highest level of service and customer care. However, sometimes things go wrong and we may fall short of our usual high standards.
What to do if you have a complaint
Should you need to make a complaint, you can do so by contacting us by telephone, email, or letter to:
Cottage Street Mill
Telephone: 01625 353050
How we will handle your complaint
Whether your complaint is made in writing or verbally, it will be referred to the Compliance Team where one of our Complaint Investigators, will investigate and respond to your complaint.
- Acknowledge your complaint as soon as possible, within a maximum of 5 days
- Independently investigate your complaint as soon as possible, within a maximum of 8 weeks
- Provide a final response letter as soon as possible, within a maximum of 8 weeks
If we cannot reach a resolution
If you are dissatisfied with the outcome to your complaint and your complaint falls within the jurisdiction of the Financial Ombudsman Service (FOS), you can refer your complaint to them at;
Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Phone: 0800 023 4 567