Customer Services

Our Commitment to you

At Go Finance our customers are very important to us, and because of that, we always strive to provide you with the highest level of service and customer care. However, sometimes things go wrong and we may fall short of our usual high standards.

What to do if you have a complaint

Should you need to make a complaint, you can do so by contacting us by telephone, email, or letter to:

Go Finance

Cottage Street Mill

Cottage Street

Macclesfield

SK11 8DZ

Telephone: 01625 353050

Email: talktous@gofinance.co.uk

How we will handle your complaint

Whether your complaint is made in writing or verbally, it will be referred to the Compliance Team where one of our Complaint Investigators, will investigate and respond to your complaint.

We will:

  • Acknowledge your complaint as soon as possible, within a maximum of 5 days
  • Independently investigate your complaint as soon as possible, within a maximum of 8 weeks
  • Provide a final response letter as soon as possible, within a maximum of 8 weeks

If we cannot reach a resolution

If you are dissatisfied with the outcome to your complaint and your complaint falls within the jurisdiction of the Financial Ombudsman Service (FOS), you can refer your complaint to them at;

Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Phone: 0800 023 4 567

Web: http://www.financial-ombudsman.org.uk/

Questions?

  • How quickly can the finance be completed?
    We will endeavour to come back to you within 1 hour with a decision from the point you make your online application. Once you are approved, we will ask you to locate the vehicle you are wishing to purchase. Once the vehicle is approved by the lender the quicker you return your documentation the quicker we can get you on the road!
  • Do you finance any vehicle?
    GoFinance.co.uk regularly help finance Cars, Vans, Caravans and Motorbikes. So we would like to think we cover a broad spectrum of vehicles.
  • Do you accept bad credit?
    Yes we do. A high portion of customers we speak to on a daily basis have experienced some sort of credit problems in the past. We have a large panel of lenders that help such customers so please get in touch and we will try our best to match you up to a finance lender.
  • Can I apply Online?
    Yes. You can either complete our short online application form or pick up the phone and we can complete the application online. We do like to speak to all of our customers, so once you have made your online application one of our experienced sales advisors will be in contact to talk you through the next steps.
  • What sort of deposit do I need?
    The deposit required can sometimes depend on the lender you have been accepted by. Not all lenders require a deposit, so you can finance the full amount, although some dealerships may ask you to put a small amount down to secure the vehicle before your finance is paid out. Remember, if you do not have a deposit, you will be borrowing a higher amount so will pay back more in interest.
  • What is the interest rate?
    The interest rate depends entirely on which lender you are accepted with and your credit history. To give you an idea, please refer to our finance calculator. A GoFinance.co.uk personal advisor will be able to discuss the rates available to you once we have had sight of your application.

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